Built by people who know the work.
FastLane Ops builds automotive shop management software around the real work independent repair businesses handle every day. Our experience comes from the service drive, dealership leadership, and more than 20 years of professional automotive DMS services.
We have worked inside the systems and the pressure.
Our CEO brings more than 20 years of experience in professional automotive DMS services. Our leaders and staff have worked as service advisors, sales managers, and fixed ops managers at franchised dealerships.
We understand the pressure of a full schedule, work waiting on parts, customers looking for answers, technicians who need direction, and managers trying to see the whole day at once.
That background shapes what we build and how we support the people using it.
Fix the daily problems. Skip the feature theater.
FastLane Ops was built to solve the daily issues inside independent repair facilities. Work gets lost. Parts create delays. Approvals need follow up. Technician workload changes. Managers need to know where every job stands.
We focus on the tools that make those days clearer and easier to manage. We do not measure progress by how many half finished features fit on a checklist.
FastLane Ops Shop covers the day to day work most independent shops actually need without enterprise pricing or unnecessary complexity.
AI where it helps. Real people when you need them.
Rivet is the built in FastLane Ops assistant. Rivet can answer supported questions, guide users through workflows, and report supported read only shop information.
Our live chat is different. When you open live support, you reach a real member of our United States based support staff. You are not handed to another AI chatbot.
Practical software for working shops.
Every decision comes back to one question. Does this make the shop's day better?
Built around real workflows
Appointments, repair orders, inspections, parts, communication, and reporting should work together in a way the team can understand.
Simple on purpose
Useful software should help a team get organized without turning setup and training into another full time job.
Ready to help
From Rivet to live support, people should have a clear place to go when they need an answer.
A little more about FastLane Ops.
FastLane Ops is led by automotive professionals. Our CEO has more than 20 years of professional automotive DMS experience, and our team includes former service advisors, sales managers, and fixed ops managers from franchised dealerships.
Yes. FastLane Ops is based on the Gulf Coast, and our company and customer support staff are based in the United States.
No. Rivet is the built in AI assistant inside the product. Live chat connects you with a real member of the FastLane Ops support team.
FastLane Ops Shop is built for independent automotive, diesel, marine, RV, trailer, and powersports repair businesses, from one bay shops through multi bay operations.
Thank you for considering FastLane Ops.
We are here to help you know what is happening, keep the team aligned, and keep the work moving.