Get help while you are already doing the work.
Rivet is the built in FastLane Ops guide. He helps users understand screens, fields, statuses, setup, and documented workflows. He can also answer supported questions using shop information that the user is authorized to see.
Three ways Rivet helps without taking control away from your team.
Ask: “What does Advisor Complete mean?”
Get plain language help with FastLane Ops screens, fields, statuses, and terminology.
New users should not have to stop the day just to figure out the software.
Rivet is there to help people learn FastLane Ops in context. The goal is to reduce the amount of hand holding a new user needs without pretending that every question can be answered automatically.
Ask what a status, field, or workflow means while you are already looking at it.
Ask how to complete supported workflows and get a clear step by step explanation.
Ask supported questions about authorized shop information without changing the underlying records.
Ask the kind of questions people actually ask during the day.
Rivet can guide the user through the documented workflow.
Rivet can explain the status and how it affects the repair order workflow.
Rivet can answer supported questions using authorized read only shop information.
Rivet can answer supported upsell questions while keeping upsells, declined operations, and declined upsells as separate measures.
FastLane Ops gives your team the system. Rivet helps them use it.
That is the promise. A capable guide inside a real shop system, not an AI that pretends it can run the shop for you.