Your privacy is important to us. This Privacy Policy explains how Kira & Company ("FastLane Ops," "we," "us") collects, uses, and shares information when you visit our website or use the FastLane Ops platform as a registered account holder or authorized user (together, the "Service"). This Policy covers our own collection and use of your information as a visitor or account user, it does not cover information a shop enters about its own customers while using the Service, which is governed by our Data Processing Addendum and the agreement between FastLane Ops and that shop.
1. Information We Collect
Information you give us
Account and registration details: name, business name, email address, phone number, and billing address.
Payment information: processed directly by our payment processor; we do not store full card numbers on our own systems.
Communications: messages you send us through support, email, or forms on our site.
Information collected automatically
Usage data: pages viewed, features used, and actions taken within the Service.
Device and log data: IP address, browser type, operating system, and access timestamps.
Cookies and similar technologies: used to keep you logged in, remember preferences, and understand site usage (see Section 4).
2. How We Use Information
We use the information described above to:
Provide, maintain, and improve the Service.
Process payments and manage subscriptions.
Communicate with you about your account, billing, or support requests.
Send product updates or administrative notices; with your consent where required, marketing communications.
Monitor for security threats, fraud, and misuse, and enforce our Terms & Conditions.
Comply with legal obligations.
3. How We Share Information
We don't sell your personal information. We share it only in these circumstances:
Service providers: companies that help us operate the Service, such as payment processing, hosting, messaging, and analytics providers, bound by confidentiality and data protection obligations.
Legal reasons: if required by law, subpoena, or legal process, or to protect the rights, property, or safety of FastLane Ops, our customers, or others.
Business transfers: if FastLane Ops is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Policy or a policy with materially similar protections.
With your direction: when you ask us to share information with a specific third party, such as an integration you enable.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember settings, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect Service functionality.
5. Data Retention
We retain account and usage information for as long as your account is active, and afterward as needed to comply with legal obligations, resolve disputes, and enforce our agreements, consistent with the data retention terms in our Terms & Conditions.
6. Your Choices & Privacy Rights
Depending on where you live, you may have rights to know what personal information we hold about you, request a copy of it, request correction or deletion, or opt out of certain sharing. California residents have rights under the California Consumer Privacy Act ("CCPA"), including the right to know, delete, correct, and opt out of the sale or sharing of personal information; we do not sell or share personal information as those terms are defined under the CCPA. To exercise a privacy right, contact us at support@fastlaneops.com. We will verify your request and respond within the time required by applicable law.
7. Children's Privacy
FastLane Ops is a business tool intended for business and commercial use by adults. It is not directed to, and we do not knowingly collect personal information from, children under 13. If we learn we've collected information from a child under 13, we will delete it.
8. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links & Services
The Service may link to, or let you connect with, third-party websites, tools, or integrations. Those third parties have their own privacy practices, and this Policy doesn't cover them. Review their privacy policies before sharing information with them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the updated version and revise the "Last Updated" date. Material changes will be communicated as described in our Terms & Conditions.
11. Contact Us
Questions about this Privacy Policy or your information? Contact us at support@fastlaneops.com.